I am kind of amused but also shocked. I would say a quarter of my bag of Circus Animal cookies had male genitals. Um, why? Have some cookies always had this and I am just now noticing? I do not feel kids should be eating this. Please write back. I am very perplexed!!!!
-Rev. Brooks
REPLY:
Rev. Brooks,
Thank you for contacting us about Mother's® Cookies Circus Animal. We are sorry that your experience with this product was unsatisfactory.
Our goal is to provide consumers with wholesome, high-quality products. Stringent quality control measures are set for each part of our manufacturing process from the delivery of raw materials through the distribution of packaged foods.
We are concerned when a customer finds a difference of shape or size from the expected. The production process is continuously monitored to assure a quality product. However, variation in manufacturing equipment and ingredients can occasionally result in a misshapen or irregular pieces. Again, we are sorry that this occurred.
We value the comments you have shared with us and will report them to our Quality Assurance team for follow-up. The information that you provided will help ensure that our products and services continue to meet the highest quality standards.
We hope you will be pleased with your next purchase.
Sincerely,
Nikki Weitnauer
Consumer Affairs Department
Thank you for contacting us about Mother's® Cookies Circus Animal. We are sorry that your experience with this product was unsatisfactory.
Our goal is to provide consumers with wholesome, high-quality products. Stringent quality control measures are set for each part of our manufacturing process from the delivery of raw materials through the distribution of packaged foods.
We are concerned when a customer finds a difference of shape or size from the expected. The production process is continuously monitored to assure a quality product. However, variation in manufacturing equipment and ingredients can occasionally result in a misshapen or irregular pieces. Again, we are sorry that this occurred.
We value the comments you have shared with us and will report them to our Quality Assurance team for follow-up. The information that you provided will help ensure that our products and services continue to meet the highest quality standards.
We hope you will be pleased with your next purchase.
Sincerely,
Nikki Weitnauer
Consumer Affairs Department
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