Prank Letter To Star Bucks Coffee "GOT FREE COFFEE!!!" :-)

To Star Bucks 03/27/10


Hi. My name is Gary Duffey. I recently went to a Star Bucks here in Modesto and was very surprised at the unprofessional service of the employee’s. I am a President BarackObama impersonator and a spitting image to the President. NO ONE, not any single employee gave me ANY special attention. What if the real President BarackObama was to enter a Star Bucks? Do your employee’s not know who I am? I wish to know what you will do about this as I am out raged. It is a sad day when our own citizens of the United States do not recognize the President of the United States. I wish to have a response as to what shall be done.



Hello Gary,

Thank you so much for taking the time to write to us.

I am truly sorry that you had such a disappointing visit because of the lack of acknowledgement you received. This is obviously not the experience we want you to have at our stores.

I want you to know that we take your concerns seriously and that I will share this not only with departments here in our corporate office, but also with the manager and district manager of the store to address this. Unfortunately, I am unsure at which Modesto store this happened.If you could please respond to this email with further information about the store location (such as cross streets), this would help us greatly. You might also find it useful to take a look at our store locator athttp://www.starbucks.com/retail/find/default.aspxfor store information to determine what store you were visiting.

I would love to invite you back into our stores for the chance to make up for a visit that you did not enjoy. I've arranged to have somebeverage coupons mailed to you so that your next drink will be on us.

Thank you so much for giving us the opportunity to fix something that is wrong.If there are any questions or concerns that I have not been able to address, pleasedon't hesitate tocall us at 800 23-LATTE (235-2883), we are here Monday through Friday from 5:00 AM to 6:00 PM (PST).

Thank you again,

Nicole B.
Customer Relations Representative
Starbucks Coffee Company